In addition to the Distance Selling Regulations, you can return any item within 7 days of receipt for a refund of that item or to exchange it for a different size or colour. For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.

Please note that in the interests of hygiene, intimate items cannot be returned, unless they have remained in their original wrapping or are faulty.

In all cases, the items returned must be in their original condition. All goods will be inspected on return. The goods are your responsibility until we take delivery.

We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to: CiCi, Office 3, Vangurad Business Center, 188 Westferry Road, London, E14 3RY, UK.  All return postage are the returners expense.

Cancelling under the distance Selling Regulations

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them. In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

If you decide to cancel your order with CiCi London, you must let us know in writing [email is fine], quoting the order number.